Refund Policy
Skyprint delivers a digital reading within minutes of payment. Because of that, our refund policy is different from a physical product you can return unopened.
What is not refundable
Once your reading has been generated and delivered to your email address, we do not offer refunds for a simple change of mind. When you complete your order, you expressly ask us to deliver your digital reading immediately, and by doing so you give up the standard right to cancel that would otherwise apply, because delivery has already happened. This is explained again at checkout and in our Terms and Conditions.
What we do cover
- Technical failure. If payment succeeded but you never received your reading, contact us and we will investigate and resend it, or refund you if we cannot.
- Birth time correction. If you ordered without an exact birth time and find it afterward, we re-issue your full reading once for free, computed with the correct time.
- Our own error. If your reading was generated with the wrong birth data due to a fault on our side, we will correct it and resend it at no charge.
How to request one
Email hello@getskyprint.com with your order email address and what went wrong. We will get back to you as soon as we can.
Contact
Questions about this policy: hello@getskyprint.com.